We have guidelines with specific information to advise on the suitable conditions to wear, while keep your products purchased with us clean and well maintained.

Click here for our VIPEX page to review our video tutorials that will show you how to adjust the right size for your wrist!

We offer a 7-days exchange policy, for more details click here. For any issues regarding your purchases, feel free to contact us first to assess the situation.

這取決於目的地。詳情請參閱下表。

	標準	加急/快遞
香港（國內）、中國大陸及澳門	免費（僅限購買金額超過目的地對應的金額）	港幣 50 元
國際及其他地區	免費（僅限購買金額超過目的地對應的金額）	250港幣

 

根據要求的交貨目的地，請參閱下表。

	標準	加急/快遞
香港（國內）、中國大陸及澳門	5天	2-3天
國際及其他地區	5-10天	3-5天

We accept Visa, MasterCard, American Express and Apple Pay online via the Stripe gateway. Your orders will only be processed upon successful payment.

No matter the issues you have with your received product, please contact us first to assess the situation together with our team, before we confirm your exchange is valid within the 7-days exchange policy. For more details, please click here.

Yes.
Once your order has been submitted, our team will process your order and on the day of shipment, we will email you the courier delivery confirmation that includes delivery and tracking information.

For standard and express orders, we secure your product into our pouch which will be placed inside our PHVNTOM branded gift box, for more details click here. This gift box maximises the value of sustainability which is eco-friendly and ideal for gifting or personal storage. Before handing over to the courier, we will use a non-descript paper carton box as extra protection to secure the gift box.

Welcome to email us at cs@phvntom-pvm.com or WhatsApp +852 9611 8916 to contact us. We will reply to you shortly.

You are welcome to contact us at info@phvntom-pvm.com to discuss cooperation.